1. Introduction
Welcome to Pingza ("we," "our," or "us"). We operate app.pingza.app, an automated B2B SaaS system that helps e-commerce merchants recover abandoned carts. We respect your privacy and are committed to protecting any personal data processed through our application.
2. Information We Collect
We collect information to provide better services to all of our users, including:
- Account Data: Name, professional email address, and billing information when you subscribe to our services.
- Integration Data: E-commerce store metrics, abandoned checkout timestamps, and dynamically routed customer transaction links necessary for core cart recovery functions.
- Shopper Data (collected on behalf of merchants): Customer name, phone number, email address (if provided), and cart contents and checkout link, received from the merchant's Shopify or WooCommerce store. The phone number is used for WhatsApp recovery messages only when the shopper has given consent at checkout.
3. How We Use Information
We process information to:
- Send cart reminders to shoppers via the WhatsApp Business Platform (Meta Cloud API) on behalf of the merchant.
- Show the merchant the delivery status of those reminders (sent, delivered, read or not delivered).
- Run our multi-lingual cart recovery workflows, process subscription billing, keep the service stable and secure, and provide customer support.
4. Consent and Opt-out
Recovery messages are intended only for shoppers who have consented to receive WhatsApp messages at checkout. Merchants are responsible for collecting this consent before enabling Pingza, as required by our Terms of Service.
Shoppers who no longer want to receive reminders can email support@pingza.app with the phone number the reminder was sent to, and we will stop further reminders to that number.
5. Data Sharing
We do not sell personal data. We only share information with the service providers we use to run Pingza:
- Meta Platforms: the WhatsApp Business Platform (Cloud API) receives the shopper's phone number, name and checkout link to deliver reminders, and reports delivery status back to us. We also use the Meta Conversions API to measure our own advertising on app.pingza.app.
- Vercel: application hosting and website analytics.
- Supabase: database hosting.
- Clerk: merchant account sign-in.
- PayPal and Shopify Billing: subscription payments.
6. Data Retention
Shopper data is retained while the merchant's account is active and deleted on request or when the account is closed. Merchant account data is retained only as long as the account remains active.
7. Data Deletion
Merchants and shoppers can request deletion of their data at any time, without logging in. See our Data Deletion page for instructions. Requests are handled within 30 days.
8. No Affiliation
Pingza is not affiliated with or endorsed by WhatsApp or Meta.
9. Contact Us
If you have any questions regarding this Privacy Policy, please reach out to our administration team directly at: support@pingza.app.